Nigro's Western Store
SHIPPING & RETURNS
Straight answers on how your order gets to you — and how to get it back to us if it ain't right. No runaround.
SHIPPING
Processing. Most orders leave the shop within 1–2 business days. Place an order before noon CT on a weekday and it usually ships the same day.
Rates. Orders over $75 ship free within the US. For everything else, shipping is calculated at checkout before you pay — no surprises.
Tracking. The minute your order ships, we email you a tracking link. Can't find it? Check your spam folder, then give us a shout.
Where we ship. Right now we ship within the United States only.
One thing to know: original shipping charges are non-refundable on returned orders.
RETURN POLICY
Local? Returns are free in store. Bring your item and order confirmation to the Shawnee location and we'll take care of you on the spot — no shipping, no fees.
- Product(s) must show no signs of wear, with all original tags attached, and in original packaging — including boot boxes. We recommend wearing boots only on carpet until you're certain they fit.
- Items must be returned within 30 days of purchase.
- Items marked "Final Sale," gift cards, and special orders or personalized items can't be returned.
- Original shipping charges are non-refundable.
- From the day your item is received in store, please allow 3–5 business days for your return to be processed. If your return is not accepted, you'll be notified via email.
- When returned via a prepaid label, the cost of return shipping will be deducted from your refund.
- You choose: refund to your original payment method, or store credit.
HOW TO START A RETURN
- Reach out. Email returns@nigroskc.com with your order number and the email you used at checkout — or call the store at (913) 631-2226.
- Get instructions. We'll reply with everything you need, including a prepaid return label if you want one (label cost comes out of your refund).
- Get your money. Once your item lands back at the shop, allow 3–5 business days for your refund or store credit.
Need a different boot size? Your first boot exchange on an order ships free. Reach out and we'll get the right size headed your way. In a hurry? Place a new order for the size you need and start a return on the original.