Refund policy
30-day returns
You have 30 days from purchase to return an item. It must be unworn, with all original tags attached, and in its original packaging, including the boot box. We recommend wearing boots only on carpet until you're sure they fit.
Returning in store
Local? Returns are free at our Shawnee store, 10509 Shawnee Mission Parkway. Bring the item and your order confirmation and we'll take care of you on the spot.
Returning by mail
Email returns@nigroskc.com with your order number and the email you used at checkout, or call (913) 631-2226. We'll send instructions and, if you want one, a prepaid return label. The cost of the label is deducted from your refund. Items sent back without contacting us first will not be accepted.
Items that can't be returned
Items marked "Final Sale," gift cards, and special orders or personalized items.
Damaged or wrong items
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so we can make it right.
Exchanges
Your first boot exchange for a different size on an order ships free. Contact us at returns@nigroskc.com or (913) 631-2226 and we'll send instructions. Local customers can exchange in store anytime within 30 days. If you need the new size right away, you can also place a new order and return the original.
International returns
Orders shipped outside the United States can be returned within 30 days under the same conditions above. Email returns@nigroskc.com with your order number before sending anything back. International customers pay their own return shipping. Import duties and taxes paid at checkout are not refundable once an order has shipped. International exchanges are placed as a new order, which includes new duties and taxes.
Refunds
Original shipping charges are non-refundable. Once your return reaches us, please allow 3 to 5 business days for it to be processed. You choose: a refund to your original payment method, or store credit. If your return isn't accepted, we'll let you know by email. Your bank may take a few extra days to post the refund.
Questions? Email returns@nigroskc.com or call (913) 631-2226.